Had trouble getting a hold of the staff and moving in, but great facility
On their website it said someone would be in the office until 6pm. I arrived at 5:20pm with a truck full of stuff to move in and there was no one at the facility. Storing the truck overnight, coming back the next day, etc, was quite a hassle. Signing up online was also a more complex process than it had to be. I submitted a lot of info through their online portal and then got a confirmation email, but when I followed the link to complete the reservation the website basically walked me through a long, drawn out process again where I had to pick another unit and provide the same information a second time. So the moving in process was frustrating, but the prices are very reasonable and the facility was very clean and accessible.
Recommended Yes
price5/5 (excellent value)
service3/5 (helpful)
cleanliness5/5 (squeaky clean)
- Will
Thank you for the thoughtful review, Will! We apologize for the frustration you experienced with signing up online and no one being in the office when you arrived. While our website currently walks customers through a somewhat redundant process after a reservation is placed online, rest assured we're actively working to streamline that experience. We appreciate your feedback about this issue and we're glad to hear that the ease of access at our facility and reasonable prices were positives for you! Thank you so much for considering SecureSpace Self Storage for all your storage needs.
- Manager's Response
