Urgh.....WHAT AN AWFUL EXPERIENCE , SERIOUSLY!
1st problem would be the CONTACTLESS check in ....NO GOOD..especially for the fist time..hard to find our unit..no map..no assistance at the place..had to first contact the main number , then had to put on hold for 15 min before we were able to talk to someone....NO A GOOD SYSTEM. , especially for 1st visit. 2nd issue ...our AUTOMATED LOCK WAS MALFUNCTIONING and would not lock, our unit was ALREADY LOADED and we needed to return our truck, however we could not SECURE OUR PROPERTY.With no one at the facility had to call again, this time it took us more than an 2 hours to get a hold of someone to assign us a new unit....then move or property from that unit to another unit that was available with a working lock mechanism....HONESTLY, IWAS VERY UNHAPPY WITH THEIR UNWILLINGNESS TO EVEN ISSUE SOME SORT OF DISCOUNT FOR THE TERRIBLE EXPERIENCE...CANNOT RECOMMEND TO ANYONE !!!!
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- WILLIAM DOYLE