Burglary and water damage made my experience terrible
I selected this facility because I thought its security and climate control would keep my favorite possessions in good condition, but I've had a truly terrible experience.
First, my things were damaged by a leaky pipe. Apparently they tried to call me to notify me, but I can't be sure because I was out of the country. I got no e-mails, letters or other notification, but returned to devastating water damage.
Second, my locker was broken into under their watch. The lock was intact, but someone had pried open the latch--apparently of mine and six other units--and had taken every valuable item in mine. Don't they have video? No, not inside. Can't they do something? No, but I can file my own insurance claim and police report. They were utterly unhelpful, and not the least bit apologetic.
So much for keeping my things safe. At least the facility is clean, but who cares about tidiness if everything gets ruined?
Recommended No
price2/5 (a little steep)
service2/5 (somewhat unhelpful)
cleanliness4/5 (clean)
- Katy