False-advertising
I rented a unit at this facility for one reason only: it was advertised as having 24/7 access. Before booking, I specifically asked twice whether I would have access to my unit at any time of day or night, and both times I was assured that I would.
Based on that information, I rented the unit. The only opportunity I had to borrow a vehicle and move my belongings was around 2:00 AM. I spent hours loading everything up, made the trip to the facility, and arrived with a full vehicle only to discover that I could not access my unit at all.
As a result, the entire trip was wasted. I had to turn around, unload everything, and find another solution. It was frustrating, exhausting, and completely avoidable.
What upsets me most is that I specifically confirmed the access policy before renting. Had I been told the truth, I would have chosen another storage facility. Instead, I relied on the information provided and was left dealing with the consequences.
If a facility advertises 24/7 access and staff members confirm it multiple times, customers should be able to trust that information. Unfortunately, that was not my experience. I hope management addresses this issue so future customers are not misled and forced to waste their time, effort, and money like I was.
I would strongly advise anyone considering this facility to get clarification in writing regarding access hours before signing up.
Recommended No
price5/5 (excellent value)
service1/5 (very unhelpful)
cleanliness3/5 (average)
- David Ramirez
