Once your promo is done, they will increase your total rent over $100
I reached out to KO storage in Doylestown, because Public Storage decided to raise my rent by $150 a month for 2 units, after my promotion was done! I literally only got one month of regular rate before my rates went through the roof! I am using all storage as long term! When doing the reservation for the units, they called and spoke to the manager of the property, who stated that increases, do not happen often and if so would be maybe like $10-$20 total! So i am now, 4 months at this facility, and low and behold, they want an extra $76 a month for my two storage units, for a total close to an extra $1000 a year! What, this is all while they have many, and i do mean many storage units available and are offering promotional rates on those units! You would think since your an autopay customer with multiple units, they would ease off and make sure to keep your business and not basically push you out! I am a disabled veteran and i took me forever to move my stuff! Called customer service, i was hung up on by the first one while being placed on hold to review the account! The second time calling a message had to be left and the guy read straight from a script of the postcard i received! They do not stand by their word and try to bully people for an exorbitant amount of money! This facility barley has anyone working, you cant get ahold of any of the managers, and has no gate or secured entry or exit! Such a shame it has come to this!
Recommended No
price1/5 (unfair price)
service3/5 (helpful)
cleanliness3/5 (average)
- Brandon Klopfenstein
We are very sorry to hear about your experience. Your feedback highlights serious concerns with pricing transparency, accessibility, and customer service, which we will review to improve future experiences.
- Manager's Response
