Worst Storage Experience Ever
10x25 unit was filthy when I moved in a Monday morning. There was a 3.5'x1.5' oval oil spill. My dolly rolled over it by mistake, and it tracked. Store manager Jse (shortened spellings for privacy), and general manager Jdn, came to help clean it up. I myself got on my knees and scrubbed. It required very heavy scrubbing. It took 30min to an hour. Jse offered a $20 discount. I spent several hours moving in about 1000 books in heavy 40 to 50 lb packages that morning. They offered another similar sized unit, possible costing more, and didn't commit to the same price! When I came back in the afternoon after a thundershower, there was a large water puddle about 2' in diameter in the unit. I reported this to Jdn, who claimed coincidentally a roofer was already coming to fix another unit midweek. Seemed to much of a coincidence to me, but I gave her the benefit of the doubt. And of course midweek came and went and no roofer. I asked Jdn why the roofer couldn't give a date when they will be by. And she said setting up those maintenance appointments was handled by the national CubeSmart team. So I called the national team. And guess what? They said the local store takes care of maintenance issues! Does this make you think someone is lying and untrustworthy? The national team also said they see a $20 discount not for the filthy unit when I moved in as Jse had promised, but for the rain puddle!
The following Monday, Jse said they roofers came but wanted to do a more permanent fix, the next day, Tuesday, or Wednesday. And of course Wed came and no word. And Thursday. Nada!
Absolutely the worst storage experience I have ever had.
I would not recommend CubeSmart to my worst enemies.
Recommended No
price3/5 (fair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Sid
