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Customer reviews
4.8 out of 5 stars - based on 15 reviews
11 - 15 of 15 reviews is Showing
Perfect place to store stuff
Perfect place to store stuff
- Andrew Burnham
Debbie was absolutely amazing! We walked in and every question we had was answered without a single hesitation. Her customer service is behind exceptional. Love walking in to pay and she's there :)
- Samantha Wing
Great customer service
I checked on line for rates at about 5 storage facilities in the area. Public Storage was the cheapest. I stopped in to check it out and reserved a unit on the spot. Micki was very helpful and made the reservation process quick and painless. She made a follow-up call a few days later to ask me how it was working out. I like that the entire facility is climate controlled and easy to get in and out of.
- Tom Ruzicka
This location is very clean. I reserved my space online at a discounted rate. Shortly thereafter I received a phone call to schedule an appointment see the space and fill out the required paperwork. Debbie was very knowledgeable, she answered all my questions and made registration very painless and fast. Thank you. The only downside side is the flat bed carts require a key from the office so you can only access them during staffed office hours.
- Theresa Alvarado
After 6 months they raised my fee ...
After 6 months they raised my fee between 20-25% (with no notice - which overdrafted my account; needless to say I'm no longer enrolled in auto pay) and when I called, the man who answered told me it was because their property taxes went up. Over 20%?! Who do you think you're fooling?! After seeing my review on Google, Debbie, the property manager, called me personally to address my concerns, and explained to me the increase in price was not due to property taxes (she said it was a new employee who had given me this misinformation), but increase in cost of business (which I totally understand, and had this been a reasonable increase I never would have even mentioned it despite the lack of notice), and that the price increases get mandated by the corporate office (when I had the original issue I called the 800 number on my bill and could not get hold of a human no matter what menu choice I made or by pressing 0). She also told me they usually give 60 days notice before a price increase, which did not happen in my case, but I'm hoping that this was just a fluke. Debbie was very nice and seemed to genuinely want to rectify the situation if she could. I am still unhappy with the percentage of increase and find it ridiculous (which Debbie told me as long as she had been there she had never seen one that high) and the lack of notification, but I do appreciate her phone call and the effort she made (she even talked to corporate to see if there was anything they could do for me - unfortunately the answer was no) to try and address my concerns, since when this all happened I felt lied to and blown off. As far as the physical facility it is always very clean and well-lit. However it is hard to get to...if you're coming east on Lake Street you'll have to make a u-turn and come back around.
- Maria
