Horrible service and experience
I reserved a unit a month before move in--arrived at location. No one around -even though the office hours said they were open. The sign on door stated they were closed. Came 2 days in a row-no one answered multiple phone calls. Last call finally got ahold of someone who stated they could not find my reservation. I had the confirmation e-mail in my hand but she refused to come to storage office.
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Laura Uhrich
Laura,
We are sorry for the confusion around our reservation process. The process is only good for 7 days and it appears that you made the reservation greater than 30 days ago. That is why it was not easy for us to locate. We are sorry for the confusion and thank you for your feedback.
The SROA Team
- Manager's Response