Public Storage - Madison - 201 Williams Ave

26 - 30 of 31 reviews is Showing

• June 14th, 2017

  Staff are friendly and efficient and willing to assist where they can, however, the gate to the storage units is perpetually out of order, standing wide open for anyone to enter. We had a problem with roof leakage too but the ladies in the office had it fixed in no time. We were also given a rude awakening when even before our six month rental we were told there would be an increase in the monthly rate, making the unit more expensive than their competitors. After we complained the rate has been dropped to the original price.

  - Chellè McLaughlin

• May 24th, 2017

  While the staff are professional & ...

  While the staff are professional & friendly, the time it is taking to fix the door and light in my unit is taking a ridiculous amount of time.

  - Michael Haley

• January 4th, 2017

  Cold

  When the employee took us to see the storage we rode on a golf cart. No cover around or on it and boy was it freezing and windy. This is awful to treat a new customer. Would you like to ride on it in the cold oh NO? This made me hesitate about how the customers are treated

  - Iris Burnett

• November 17th, 2014

  its cool

  All good on everything except.............weekly rates would have made it perfect for me. I only needed a unit for 2 weeks. Ended up paying$130.00 ,a full month. That's the only bad thing. Feels like I just gave my money away.

  - Taleda Clark

• August 12th, 2014

  Eating food at the desk? Yuck

  I'd recommend public storage based on the guy that helped me. If he hadn't been there I probably wouldn't have used them. The girl was eating her lunch at the desk, it was very unprofessional. Another lady that worked there stood in front of the computer the guy was helping was on pushing me to the side and made it uncomfortable because she wouldn't move when I need to sign something. The guy who helped was very professional, he took me around and showed me the storage id get. The prices were great. He notice the light was out in my unit and it was never replaced my whole stay there. There was no pull string on my door which made it very difficult to pull the door down when I was finished. It was an ok experience. But the women in there could seriously work on their customer service and professionalism

  - Tiffany Patana

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