Mooresville Self Storage One

11 - 15 of 15 reviews is Showing

• August 17th, 2020

  Excellent customer service

  Excellent customer service. Unit could have been cleaner

  Recommended Yes

  price4/5 (good value)

  service5/5 (outstanding)

  cleanliness3/5 (average)

  - Carli

• February 18th, 2022

  Cheap prices

  It seems like a good company.

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness1/5 (very dirty)

  - 片来

• August 4th, 2019

  Could Be Improved

  Initial setting up was problematic, was told by kiosk number-person to go buy my own lock, but a different person corrected this with a better phone call yesterday, promising a proper lock. The $87 was a surprise to the $59 I expected to pay. 5 different kinds of spiders in the unit, took me a long time to find the unit because of the decrepit signage. The kiosk technology is impressive, but overall the facility could use a little love and attention. Iﾃ｢竄ｬ邃｢m hoping once I have my new lock Monday, all will be well and Iﾃ｢竄ｬ邃｢ll feel settled in though.

  Recommended No

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness2/5 (somewhat dirty)

  - Andrew

  August 6th, 2019

  Thank you for your feedback we take all reviews into consideration to help better our tenants and potential tenants experiences with us. We apologize for the incorrect information that was provided to you by the kiosk call center regarding the lock. As I am sure you noticed the entire facility is currently under complete renovations (new siding in process, new lighting & cameras in process, new paint completed, new roofing upon completion of siding) the kiosk is one of the new renovations as we just installed the upgraded kiosk in the last couple of weeks. We are still working out some of the kinks with the new kiosk and we apologize for any inconvenience these kinks may have caused you. Since you informed us the kiosk did not dispense your lock we have contacted the kiosk maintenance support and the issue has been resolved. Regarding the cleanliness of the facility we did recently power wash all buildings prior to the beginning of the installation of the new siding and we do maintenance each unit as they become available (cleaning out the unit, sweeping it, greasing the doors, treat for insects, and replacing any latches that need replaced) however we do understand renovations at times can be a mess and that mother nature is always at work, taking that and your concerns into consideration we will begin to do additional cleaning maintenance on the grounds and empty units each week during our weekly walk through of the facility. As for the additional fees we would like to point out that $20 of the additional fees are noted on online and on your reservation paperwork noted as lock deposit $10 and administrative fees $10 and the remaining additional fee you incurred is the optional insurance. Again we thank you for your feedback and we hope the changes are making and will be putting into place will better your experience with us.

  - Manager's Response

• December 26th, 2022

  How place was

  Liked the unit n was clean and liked how I could go 24 hr

  Recommended Yes

  price3/5 (fair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Martha hadley

• July 25th, 2022

  Better communication

  I did on line and showed up to no one there. Got on kiesk and finished filling it out. No one told me I had to purchase a different lock than I brought or told me a different gate code than I received. So I called and left message and no one got back to me. I happen to go back and just wait till someone else came through and they gave me the gate code which was totally different than I received. They also helped me with the lock and how to get it inside of building. Very frustrating to say the least.

  Recommended No

  price5/5 (excellent value)

  service1/5 (very unhelpful)

  cleanliness4/5 (clean)

  - Tamela Stephey

  October 4th, 2022

  We are sorry to hear that you had a less than pleasant experience with your move in process. We have reviewed your account to better understand why and what we could do to better the tenant's and potential tenant's experiences. We understand per your account details that you moved in during the weekend however as it states on our website and our phone lines our office is closed during the weekend (office hours are M-F 8:30am-5pm). To assist tenants during these closed office hours our kiosk station does provide a call attendant button as well as prompt the call attendant option several times during the rental process. This call attendant button is answered by a call center attendant who can help with everything from assist with payments, assist with move ins, provide gate codes upon tenant verification, and provide general information such as prices and availability, access hours, and lock requirements and purchases. To ensure tenants are assisted to the best of our ability in emergency situations where the call center can not assist the attendants are instructed to contact our emergency service line (which is also posted on the kiosk wall and provided on our office answering machine) for assistance. We do try to be available for assistance during these closed hours as much as possible however I do see that you declined the call attendant option 3 times during your move in and the only call attempts/messages made were to our office which as previously stated our office was closed. No call attempts were made to the emergency service number provided on the kiosk wall or office answering machine. In regards to the lock requirements our kiosk does prompt asking if you would like to purchase a lock during the rental process as well as we have an option separately from kiosk main screen to purchase a lock however we do see that you made your reservation through the third party advertising agency Sparefoot which should have provided you with the lock requirement information prior. We have reached out to them to inquire as to why this information was not provided to you at the time of your reservation and to ensure that the information is provided moving forward. In regards to the gate code the kiosk does provide two codes at the time of the leasing process one code to be utilized to pull up your account online and the other code is the gate code to gain physical access to the facility. The kiosk does clearly state which code is the gate code to gain physical access however we do understand that during the moving process it can be quite overwhelming and a lot of information is provided. To remedy this problem we are in the process of installing a new gate system that will provide only one code (each tenant will get their own code) that will be used for both the gate and online. We hope this will help streamline the move in process and make it easier for tenants. We do take every review under consideration and try to make the necessary changes so again we thank you for your feedback.

  - Manager's Response

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