Fraud!!!!!
I found this place online and saw a discount if I reserved the price online.
I did so, seeing that the discount applied for a 2-3 month period.
When I showed up, the guy at the counter pulled up my reserved price and then shocked me by telling me I had to pay for the 2-3 months all at once.
When I told him that sounds off, as other competitors go month to month, he said "Well, we know some people only want to rent for a month, so we make them pay for all of the discounted months, so they don't take off after one."
That's foolish!
But it gets worse.
Because of this bait and switch nonsense I had to hear, when thinking I was getting a great bargain, I went to their competitor around the corner, who doesn't play such unprofessional games.
A month later I get an email saying "You haven't paid your rent. You owe us (lots of money) for being late and for late fees. If you don't pay, your unit will be locked and all of your belongings will be sold..."
It even showed a unit number.
Well, I NEVER SIGNED UP for this place. All I did was "reserve" a price for a discounted bargain of 2-3 months at a lower price.
I never signed a contract, never gave my credit card or anything.
I replied to this email and explained the above and demanded my name be removed, as I have never once even been passed the front door of the office; never even going through their gate to the storage areas.
I got another email "THREAT" from the location manager, once again telling me that I owed several months of payments and late fees and that my unit was going to be locked and I couldn't get my stuff out.
I NEVER STORED MY STUFF HERE, NEVER SIGNED AN AGREEMENT, NEVER GAVE MY CARD INFO. I never set foot in the gate!
This is fraud! And when I pointed all of this out to the manager in a reply, he didn't apologize, but say "You don't owe anything, it's taken care of."
FIRE THE MANAGER AND PERSON WHO ATTACHED A UNIT TO MY NAME without my signature or agreement to rent on any paper work!
Liars
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- S. D.
Thank you for taking the time to review your experience with SecureSpace Self Storage. We apologize sincerely if you did not have a satisfactory experience. We certainly want all customers to receive the discounts they deserve and have policies to ensure everyone receives the same deal.
We take customer service very seriously and have taken steps to ensure this does not happen again. We understand how disruptive this must've been, as well as getting an email accusing you of an incorrect overdue bill - we're sincerely sorry for any confusion or distress this caused. We value your feedback and thank you for bringing it to our attention. Thank you for your insight, please don't hesitate to reach out to [email protected] with any questions or concerns.
- Manager's Response
