Mixup
Was given number of a unit, but, a key lock versus combination. Next unit, combo unit. Locked work, left to get truck and pd help. Open unit, full of items. Office closed. Had to pay $100 for work.
Office reopens at noon. Called, hot assigned different unit, key lock versus combination. Walked approximately 300 units looking for one that had combination lock and wasn't already rented or had multiple locks or was damaged.
Had to rent truck an extra day, plus gas etc.
Roadways in between buildings very potholed in poor condition.
Exterior gate doesn't open on approach, have to text to have gate open.
Was promised credits for expenses.
Will see.
Recommended No
price3/5 (fair price)
service3/5 (helpful)
cleanliness4/5 (clean)
- Lawrence Petit
Hello Lawrence,
We apologize for your experience with our facility. Although, these incidents are rare, sometimes a new tenant will occupy the wrong unit upon move-in which may be what occurred when you arrived to find an unknown lock on your unit and with a couple other units. We are sorry for the inconvenience in either case and we're happy to discuss further on a call to go over your account details to make it right.
We keep all vacant units locked with a Davinci combination lock so tenants can use the self-service options in getting the lock removed and keeping it for securing their unit. We will be looking into the issues you mentioned regarding units having multiple locks - those were most likely occupied. Therefore, it's best to reach out when you run into issues to ensure you're renting the correct space listed on your lease agreement. Our kiosk office is open to all tenants 24/7, 365 days. Should you have issues with your unit you can submit a work order through the self-service kiosk for quicker service. Alternatively, our Call Center agents are available to assist over the phone as well.
Our facility is in the final stages of paving all areas that were formally gravel. This should be nearly completed but we will examine all work once able to ensure it was done properly.
We hope to speak with you soon. Thank you!
-Management
- Manager's Response
