Terrible customer service, rude to customers.
Last October 6 of 2023 our space unit was burglarized. Then again October 12th. We have not been able to get into our unit space 572. No communication from management. Had to always go to site to find out the status of repairing doors some that we can gain access to our rental space. Still no word from management. I had to rent a 5x5 space unit to store other items on account of us not having access to our rental space. We are very upset of the way management has handled this issue.
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Tony and Isabel Lopez
We appreciate you taking the time to review our business, and want to apologize for the troubles that you have experienced. We understand how important it is to be able to access the items stored in your space and regret that this was delayed, as well as that another unit had to be rented due to a lack of access.
We have discussed this issue with our team and have taken steps to make important repairs across all units, and ensure appropriate communication should any similar problems arise. If there is anything else that we can do for you, please do not hesitate to contact us directly at [email protected]. Thank you again for your feedback.
- Manager's Response
